Contact Us

Before making inquiries about the service, please first check our user manual and frequently asked questions.

Support Availability Days and Hours

Support provided by AI

24 hours a day, 365 days a year

Support provided by our staff

  • Business days: Monday to Friday (Saturdays, Sundays, public holidays, and year-end/New Year are regular holidays.
  • Reception hours: 10:00 to 18:00

*Our support operations are based on Japan Standard Time (GMT+9) and the Japanese calendar.

*While we accept inquiries 24 hours a day, responses are provided only during the above business hours. Please note that depending on the nature of your question, it may take some time for us to respond. We appreciate your understanding in advance.