FAQ– category –
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Why isn’t the fashion category option available in the top 1000 category rankings?
Why is "Fashion" not included as an option when I want to research the top 1000 rankings by category? Due to changes in Amazon's specifications, it is no longer possible to retrieve data from Keepa. If you use the detailed search option,... -
Can you log in to multiple devices at the same time with one ERESA account?
As an ERESA PRO member, can you log in to multiple devices at the same time with one account? Yes, it is possible. You can log in to multiple devices (such as computers, smartphones, etc.) at the same time with one account. However, plea... -
Troubleshooting method for ERESA Chrome version (extension) when it does not display correctly.
I'm installing the ERESA extension, but the data (graphs, etc.) is not displaying correctly on Amazon. Please check and perform the following steps: STEPPlease confirm that ERESA Chrome version (extension) is up to date. Please check for... -
Explanation of the procedure for changing the payment method (credit card) in ERESA PRO
I would like to update the credit card I use for ERESA PRO payments. How can I do that? You can make the changes using the following steps. STEPAccess your account information. https://search.eresa.io/account STEPClick on "Check and Chan... -
How to switch ERESA PRO from a monthly plan to an annual plan.
If you are using ERESA PRO on a monthly plan and wish to change to an annual plan, how can you do it? If you wish to switch from ERESA PRO's monthly plan to the annual plan, the administrative team needs to manually process the plan chan... -
Explanation of the ERESA Unsubscribe/Cancellation Method
I want to cancel my ERESA membership/subscription. Please tell me the procedure. You can unsubscribe by following the steps below: STEPAccess the member page https://search.eresa.io/account STEPClick on the "Delete Member Information" bu... -
Methods of integrating ERESA with other external applications (such as Sedori-St, Amasarch, etc.)
Please provide the URLs for linking with external apps such as "Sedori St" and "Amasearch." There are two types of URLs for linking with other external apps or tools. 直接商品詳細ページを表示するためのURL https://search.eresa.io/detail/{... -
Regarding the situation when you try to register for ERESA membership but do not receive the “authentication code,
If you are attempting to register for ERESA membership, but you are not receiving the "authentication code, If you are using email services such as Yahoo, Hotmail, Docomo, Softbank, or other mobile email providers and find it difficult t... -
Regarding the issue of items entered in ERESA PRO’s detailed search disappearing,
When selecting categories or other options in ERESA PRO's detailed search, the entered items disappear. We have designed the system to retain the entered items even during repeated searches. If you experience issues where the items disap... -
Regarding cases where the monthly fee for ERESA PRO is debited (settled) at the regular price despite being a campaign price:
I thought I had applied for ERESA PRO at the campaign price (promotional price), but the regular fee was charged instead. If you didn't enter the discount promotion code at the time of application, the registration and billing will be pr...
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