If you are unable to log in to ERESA (ERESA) and receive the message “User does not exist,”

If you cannot log in despite having the correct ID and password (and receive messages like ‘User does not exist’), please try logging in again while considering the following points:

①Please confirm that you are not using the in-app browser (such as LINE).

I apologize for any inconvenience caused. If you are experiencing login failures using the in-app browser (such as within LINE) or Safari, please try copying and pasting the following URL into an external browser and attempt to log in again:

https://search.eresa.io/

 The recommended browser is “Google Chrome.”

②Please enter your email address and password manually.

For a higher success rate and to avoid errors such as “User does not exist,” please enter your email address and password manually rather than using copy-paste or autofill. Thank you for your cooperation.

③Please perform the deletion of cookies and cache.

If you are still unable to log in successfully after trying steps ① and ②, please proceed with deleting cookies and cache.

• If you are using Safari, please take a look here.
• If you are using Google Chrome, please take a look here.

④Please log in from your computer and proceed with the cancellation process.

In many cases, even if you cannot log in from your smartphone, you can still log in from a computer. Please try logging in from your computer, proceed with the cancellation process, and then re-register as a member if you wish to do so.

⑤Please use the “Sign in with Google” option, as it ensures a more reliable registration and login process.

For those using Gmail, we kindly ask you to utilize the “Sign in with Google” option for a guaranteed and smooth registration and login process.